T.G.I. Friday’s on cutting edge of restaurant operations technology with adoption of NCR inventory and labor management solution

Monday May 21st 2012 08:00:00 PM

Back office solution helps build efficiencies across all domestic locations in support of global growth initiative

DULUTH, Ga. – NCR Corporation (NYSE: NCR)  announced that it has entered into a new agreement with Carlson Restaurants to implement the NCR inventory and labor management solution in all of its domestic T.G.I. Friday’s restaurants. The solution enables multiple back office maintenance efficiencies which will free up restaurant management to spend even more time delivering a great service experience to guests. Elevating the guest experience is a key component in Fridays’ Ambition 2015 – the company’s global growth initiative designed to make the casual dining leader the number one choice for guests, employees and investors by 2015.    

The inventory and labor management solution also reduces operational and food costs, freeing up dollars that can be better used to enhance marketing initiatives and drive the growth of the iconic T.G.I. Friday’s brand. In addition to food and cash management, the solution will provide Friday’s with a platform to effectively manage labor scheduling, employee transfers and exporting information to its existing HR and POS systems.

“NCR’s dedication to the restaurant industry and the solution’s ability to add greater efficiency to many of our back-office processes were the driving factors in making our decision,” said Don Vietti, chief information officer, Carlson Restaurants. “Reducing the number of manual processes we go through each day, both at the individual site and our headquarters, will enable us to spend more time providing a great guest experience and focus even more on the learning and development of our team members.”

“Profitable restaurant concepts in growth mode succeed by controlling costs, setting budgets and accurately pricing food and beverages,” said Andy Heyman, senior vice president, NCR Hospitality. “Our goal is to support T.G.I. Friday’s Ambition 2015 initiative by helping them identify and reduce waste, avoid overstaffing and streamline back office processes across all of its sites.”  

About NCR Corporation NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, entertainment, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Duluth, Georgia. 

For more information on its restaurant inventory and labor management solutions, visit www.radiantsystems.com.

About T.G.I. Friday'sT.G.I. Friday’s offers a unique, casual experience delivering on its brand promise of "In Here it's ALWAYS Friday" melding authentic and imaginative American food, exciting and innovative drinks and a one of a kind service experience to provide liberation from the everyday -- turning any day into a FRIDAY! It is also famous for its knowledgeable and charismatic bartenders, nearly 8,000 of whom compete annually for the title of the "Greatest T.G.I. Friday's Bartender in the World." As the original casual dining restaurant, Friday's delights guests in more than 900 restaurants across more than 60 countries around the globe. For more information, visit www.fridays.com.

NCR is a trademark of NCR Corporation in the United States and other countries.

News Media Contact

Jessica BryantNCR Corporation770.576.6509Jessica.bryant@ncr.com

NCR and Aruba Networks Sign Global Services Agreement, Greatly Expanding Support for Aruba Customers and Resellers

Sunday May 20th 2012 08:00:00 PM

Aruba resellers with multinational customers can now leverage NCR globally to extend their market reach, reduce costs and increase customer loyalty 

DULUTH, Ga. – NCR Corporation (NYSE: NCR) and Aruba Networks, Inc. (NASDAQ: ARUN) today announced a global agreement that enables NCR to provide Aruba support services to Aruba resellers as part of its managed services agreements with its core customer segments, including service providers and telecommunications carriers.

The agreement builds on NCR’s existing Aruba ServiceEdge partner status, where NCR provides Aruba deployment services, to now authorize NCR to deliver a full range of wireless networking services to Aruba channel partners, ranging from planning and design to site surveys, installation, and moves, adds and changes. This relationship also benefits Aruba channel partners seeking to extend their service coverage globally to secure multinational contracts or wanting to add global service capabilities cost-effectively.

“We’re moving to a mobile-centric world, spurring massive demand for wireless networks,” commented Nadine Routhier, vice president of NCR Telecom & Technology. “We’re delighted to help Aruba channel partners grow their businesses and capitalize on the market opportunities that this presents by making our world class and cost-effective Wi-Fi services infrastructure and professionals available to them on a global basis.”

“NCR is a strong global service partner with the necessary depth, breadth and scale of expertise that our partners need to help scale their businesses,” said Peter Cellarius, vice president of business development and partnerships at Aruba Networks. “This agreement will enable Aruba channel partners to provide ongoing onsite and remote service support for Aruba’s MOVE architecture and associated solutions. We are delighted to be working together.” There is currently a high level of global demand for knowledgeable WLAN service engineers and test lab facilities. This is being driven by an increased use of wireless laptop, tablet and smartphone devices and 802.11 a/b/g/n networks. NCR’s highly-trained and Aruba-certified engineers are experienced in managing large, complex deployments, partnering seamlessly with partners to serve large enterprises. NCR has provisioned more than 200,000 Wi-Fi hotspots globally on behalf of telecom companies, OEMs and system integrators, delivering exceptionally high levels of performance, security and availability. Approximately 13,000 highly-skilled NCR service professionals manage nearly 11 million service actions annually worldwide. NCR is a strategic service provider to the world’s top networking OEMs, as well as to over 40 telecom companies – including eight of the global top 10.

About NCR Corporation NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, entertainment, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Duluth, Georgia.

About Aruba Networks, Inc. Aruba Networks is a leading provider of next-generation network access solutions for the mobile enterprise. The company’s Mobile Virtual Enterprise (MOVE) architecture unifies wired and wireless network infrastructures into one seamless access solution for corporate headquarters, mobile business professionals, remote workers and guests. This unified approach to access networks dramatically improves productivity and lowers capital and operational costs.

Listed on the NASDAQ and Russell 2000® Index, Aruba is based in Sunnyvale, California, and has operations throughout the Americas, Europe, Middle East, and Asia Pacific regions. To learn more, visit Aruba at http://www.arubanetworks.com. For real-time news updates follow Aruba on Twitter and Facebook.

Aruba Networks’ trademarks include the design mark for AirWave, Aruba Networks®, Aruba Wireless Networks®, the registered Aruba the Mobile Edge Company logo, the registered AirWave logo, Aruba Mobility Management System®, Mobile Edge Architecture®, People Move. Networks Must Follow®, RFProtect®, Green Island®. All rights reserved. All other trademarks are the property of their respective owners. 

NCR is a trademark of NCR Corporation in the United States and other countries.

News Media Contacts 

Cameron SmithNCR Corporation+1 770 623 7998cameron.smith@ncr.com 

Dayle Hall Aruba Networks +1 408 754 8059 dhall@arubanetworks.com

NCR launches ‘key’ to seamless hotel check-in

Tuesday May 15th 2012 08:00:00 PM

NCR Express Key kiosk to let guests who check in online or via mobile device bypass registration to obtain room key 

DULUTH, Ga. – NCR Corporation today launched NCR Express Key a hotel check-in kiosk that lets guests who have checked in online or via a mobile collect their room key without queuing at reception, meeting consumers’ needs for the same convenience and speed they get with airline and car rental check-in.

Research conducted by Opinion Research Corporation (ORC) on behalf of NCR found that 76% of people said being able to check-in ahead of time would minimize potential frustration, and 41% indicated they would be more likely to select a hotel that offers the convenience of advanced check-in via web or mobile device over one that does not.

NCR Express Key, part of an advanced hotel check-in solution portfolio that optimizes the  mobile experience, allows guests who have checked in via online or mobile channels to bypass the front desk and obtain room keys by scanning a printed or mobile-delivered confirmation barcodes, NFC enabled mobile devices or mobile acoustic keys.  The low-profile kiosk can be placed on counters or table tops throughout a hotel, in elevator lobbies and other convenient locations, giving more options to guests who have lost their keys, left keys in their rooms or arrive at their rooms to find that keys will not work. 

Despite widespread adoption of mobile in other areas of travel, few hotels offer the convenience that consumers say they want.  Survey results found that while 65% of respondents have booked a hotel room either online or via mobile device, only 20% have actually checked in using either of those methods.  Yet if it were available, 57% of those surveyed indicated they would check in online or via mobile.

“Travelers have come to expect mobile convenience throughout their journey, and many hotels are beginning to offer the ability to book a reservation and check in on-the-go,” said Tyler Craig, vice president and general manager, NCR Travel.  “But what is the point of providing this capability if guests are forced to queue for their keys upon arrival?  NCR Express Key completes the advanced check-in experience by giving guests control over the entire process and eliminating the wait.”

Results from the ORC survey found that 25% of respondents have waited 30 minutes or longer to check in.  Compounding that frustration, more than half (53%) said they had been issued a key that didn’t work and had to trek all the way back to the front desk to get a new one. 

NCR Express Key enables hotel operators to provide better service for all guests by freeing up staff time and reducing queues for those who prefer personal service, and eliminating any need to stop at the front desk for those who do not. Currently in pilot with a leading hotel chain, the solution is now available in North America and will be launched in Europe later this year.

About the researchThis online survey of 1,013 U.S. consumers was conducted in January of 2012 by ORC International, a leading global market research firm. 

About NCR CorporationNCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, entertainment, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Duluth, Georgia.

NCR is a trademark of NCR Corporation in the United States and other countries.

News Media Contact 

Mark ScottNCR Corporation678-808-8733mark.scott@ncr.com

Fifth Third is first superregional bank to bring mixed-media ATMs to its customers

Monday May 14th 2012 08:00:00 PM

Cincinnati – Fifth Third Bank (Nasdaq: FITB) has teamed with NCR Corporation and Phoenix Interactive, to become the first superregional bank in the country to offer ATM mixed-media deposit functionality to its customers.

Using NCR’s single slot ATMs and Phoenix’ Intelligent Deposit software, Fifth Third Bank can now offer its customers the opportunity to mix up to 50 combined checks and bills in a single, envelope-free ATM deposit, and do so twice as fast as traditional ATM deposits that require checks or bills to be inserted in two separate modules. The Bank is currently piloting the advanced-technology ATM at its Fountain Square headquarters in downtown Cincinnati with plans to begin deploying the functionality across its footprint by the end of the year.

“Fifth Third Bank invented the shared ATM network with the development of Jeanie® and we continue to use innovation to bring the latest and best technology to our customers,” said Kevin T. Kabat, president and chief executive officer of Fifth Third Bancorp. “With the help of NCR and Phoenix, we can offer our customers the ability to make mixed-media deposits simpler and faster, thereby improving the overall customer experience.”

NCR’s Scalable Deposit Module (SDM) technology is the only technology on the market that allows consumers to deposit both cash and checks simultaneously in any orientation through a single slot, making the consumer deposit experience twice as fast as other ATMs.

“Across the banking industry, consumers are embracing envelope-free deposit, with ATM deposits at many financial institutions up 100 percent. That’s why NCR made our SDM technology – to take a great customer experience and make it even faster and easier,” said Michael O’Laughlin, senior vice president, NCR Financial Services. “Fifth Third’s customers will soon be able to experience the unique simplicity of NCR’s single-slot deposit ATMs. Consumers want to bank when and where it is convenient, and NCR SelfServ™ makes banking a 24/7 proposition for them.”

“We take great pride in the fact that Fifth Third Bank chose Phoenix as their self- service software partner over five years ago, and that together we continue to build industry-leading strategies,” commented Kyle MacDonald, CEO of Phoenix Interactive. “Fifth Third Bank shares our focus on creating the best customer experience as we change the way customers use the self-service channel.”

Fifth Third Bank customers are the first to benefit from the mixed media deposit features of Phoenix’s VISTAatm™ Intelligent Deposit software solutions. Amounts are recognized and summarized on the screen. Customers have the option to view thumbnail images of all checks, zoom in or pan an individual check, and even flip it over to see the back.

Fifth Third Bancorp is a diversified financial services company headquartered in Cincinnati, Ohio. The Company has $117 billion in assets and operates 15 affiliates with 1,318 full-service Banking Centers, including 105 Bank Mart® locations open seven days a week inside select grocery stores and 2,394 ATMs in Ohio, Kentucky, Indiana, Michigan, Illinois, Florida, Tennessee, West Virginia, Pennsylvania, Missouri, Georgia and North Carolina. Fifth Third operates four main businesses: Commercial Banking, Branch Banking, Consumer Lending, and Investment Advisors. Fifth Third also has a 39% interest in Vantiv Holding, LLC, formerly Fifth Third Processing Solutions, LLC. Fifth Third is among the largest money managers in the Midwest and, as of March 31, 2012, had $296 billion in assets under care, of which it managed $26 billion for individuals, corporations and not-for-profit organizations. Investor information and press releases can be viewed at www.53.com. Fifth Third's common stock is traded on the NASDAQ® National Global Select Market under the symbol "FITB." Fifth Third Bank. Member FDIC

News Media Contact

Debra DeCourcy, APRFifth Third Bank(513) 534-4153 

Stephanie Honan, APR(513) 534-6957

Jeff DudashNCR Corporation919.435.6976jeff.dudash@ncr.com

NCR launches customer feedback and social media referral solution for restaurant operators

Sunday May 6th 2012 08:00:00 PM

Innovative web-based application being used to manage customer experience, drive referrals and increase average checks

DULUTH, Ga. – NCR Corporation (NYSE: NCR) today announced the launch of NCR Customer Voice, a web-based customer loyalty, retention and referral tool that enables operators to monitor customer satisfaction, deal with any dissatisfaction immediately and turn happy customers into brand ambassadors using social media channels.

Already driving increased sales for users, NCR Customer Voice provides restaurant operators with an easy way to survey customers and automate the process for receiving feedback on the customers’ experience.  The software uses two survey questions that take less than 30 seconds to complete for customers and are distributed via email or available via a survey link on the customer’s receipt. Analytics that leverage the Net Promoter Score methodology are then used to escalate any concerns by customers so that operators can quickly make wrongs right and reach out directly to customers as soon as the feedback is given.

The solution also includes tools to turn happy customers into an unpaid sales force by leveraging social media channels, including Facebook, LinkedIn and Twitter. This creates a powerful low-cost, high-value marketing channel for restaurant operators to reach prospective customers through referrals driven from their existing customer base.

NCR Customer Voice is currently integrated with the NCR Aloha restaurant technology solution and will be made available for other NCR product lines in 2013.

“NCR Customer Voice gives operators the ability to understand the true value of every customer they have through the customer lifetime value model,” said Jeff Hughes, vice president of hosted solutions, NCR Hospitality. “Its robust capabilities empower operators to take action on customer feedback and increase their marketing channels.”

Tom & Eddie’s, a quick service concept in the Chicago metro area, implemented NCR Customer Voice in November 2011 to incorporate gaining customer feedback and measuring customer satisfaction into its operations. 

“It’s more expensive to attract a new customer vs. keeping an existing one,” said Tony Dentice, Tom & Eddie’s. “With Customer Voice, we are keeping customers that we never knew were dissatisfied in the past. As a result, our customers are happier and we’re able to increase our average checks.”

“Within four months, 2,000 surveys were completed with 16% of these customers referring friends to our restaurant by sharing incentives through their social networks,” said Tammy Cicora, chief hospitality officer, Tom & Eddies. “Over 20% of these referrals have come into the restaurant, driving new customer traffic and giving us the opportunity to create more brand ambassadors.”

About NCR Corporation NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, entertainment, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Duluth, Georgia.

About Tom & Eddies Tom & Eddie’s is an upscale Fast Casual concept based in the Chicago area. As a family friendly restaurant that provides delicious food featuring chef-inspired burgers, exemplary customer service and an extraordinary dining experience, the first Tom & Eddie’s opened in August 2010 and has quickly grown to five locations spread throughout the Chicago metro area. 

NCR is a trademark of NCR Corporation in the United States and other countries.

 *The NET PROMOTER SCORE is a trademark of Satmetrix Systems, Inc., F. Reichheld, and Bain & Company.

News Media Contact 

Jessica BryantNCR Corporation770-576-6509jessica.bryant@ncr.com

School-Link selects NCR for point of sale

Sunday May 6th 2012 08:00:00 PM

Point of sale (POS) solution to be deployed at school lunch lines in 42 states over five years

DULUTH, Georgia – NCR Corporation (NYSE: NCR) today announced it has been selected by School-Link Technologies (SL-Tech), a technology solutions provider to schools in the United States, to deliver and support NCR RealPOS 25 touchscreen point-of-sale terminals for kindergarten through 12th grade school lunch lines.

NCR was selected to replace SL-Tech’s current POS provider because of superior quality, contemporary touchscreen technology and NCR’s Advanced Exchange Support, which minimizes downtime by stocking and providing replacement units whenever one is not working properly.

“NCR is a clear choice for us moving forward given the company’s point of sale leadership and hospitality expertise,” said Terry Roberts, Director of School Solutions for School-Link.  “Deploying the most reliable and technologically advanced point of sale solution supports our focus on improving operational efficiency in our nation’s schools.”

Deployment of the new POS systems, which are designed to deliver a low total cost of ownership and provide years of dependable operation, will begin in May, 2012.

“As are most publicly funded institutions, schools are looking more and more to technology to optimize financial and human  resources, “ said Stan Ratcliffe, president, NCR Government Systems. “As a leading provider of assisted and self-service technologies to the retail, financial, travel and other industries, NCR applies best practices to our partners in federal, state and municipal organizations to improve service while lowering costs.”

About NCR Corporation NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Duluth, Georgia.

NCR is a trademark of NCR Corporation in the United States and other countries.

News Media Contact 

Caroline RoseNCR Corporation770.623.7608caroline.rose@ncr.com

NCR and CSI Leasing offer strategic finance packages to drive channel growth in the retail and banking sectors

Thursday May 3rd 2012 08:00:00 PM

Global channel customers have easier access to technology product financing through NCR Interact Solution Providers with CSI Leasing 

Duluth, GA – NCR Corporation (NYSE: NCR), the global technology company, announced today it has signed a global agreement with CSI Leasing, the equipment finance provider, to provide NCR Interact Solution Providers with a range of strategic customer financing options and comprehensive support to grow and develop new business in the retail and banking sectors.

CSI Leasing will offer a broad range of customer financing options through NCR’s Interact Global Partner Program, including supporting channel partners to insert financing early in the sales cycle to help build a customer value proposition and business case. A comprehensive support program includes training, online tools and global contacts with the infrastructure, expertise and resources to engage with NCR partners on a global basis.

NCR offers an extended portfolio of innovative Point-of-Sale (POS), self-checkout, digital signage and kiosk hardware and software via its solution partners in the retail industry. This is in addition to ATM, mobile banking, digital signage and kiosk hardware and software in the financial services sector. CSI’s leasing packages offered through NCR Interact Solution Providers will help customers avoid tying up balance sheet capital in fixed assets, affecting existing credit lines and optimize tight operating expense budgets.

“Easy access to flexible finance from CSI Leasing will enable NCR Solution Providers to help their customers invest in improving their business experience and increasing productivity,” said Keith Dunphy, senior director of global channel strategy and programs for NCR. “By enabling a strategic approach to financing we are demonstrating how NCR is committed to growing our channel partners’ business.” 

CSI has offices throughout North, Central and South America, Europe and Asia, and therefore can work with NCR solution providers around the world.

“A lack of access to flexible financial and lifecycle management tools can stifle innovation and growth in many industries,” said Enrique Riquelme, senior vice president of global vendor programs at CSI Leasing. “CSI can enable NCR solution providers to deliver innovative technologies and keep a tight control on their costs and cash flow. Lease terms can be tailored to match typical replacement cycles, helping to reduce support costs and ensure responsible disposal from a data security and environmental perspective.”

About CSI Leasing With $1.3 billion in leased assets and more than 750 employees, CSI Leasing is one of the largest privately-held independent leasing specialists in the world. Established in 1972 and headquartered in St. Louis, Missouri, USA, CSI has more than 20 operations throughout North, Central and South America, Europe and Asia. More information is available at www.csileasing.com.

About NCR Corporation NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Duluth, Georgia.

News Media Contact

Mark ScottNCR Corporation678-808-7721 (ph), 404-431-8733 (cell)mark.scott@ncr.com

Krispy Kreme drives efficiencies with NCR Aloha restaurant technology solution

Monday April 30th 2012 08:00:00 PM

Multilayered solution adds to the customer experience and improves automation across its corporate locations

DULUTH, Ga. – NCR Corporation (NYSE: NCR) today announced that it has entered into a new information systems agreement with Krispy Kreme to implement the NCR Aloha restaurant technology solution in all of its corporate-owned sites and to make the solution available to franchisees. The solution will enable Krispy Kreme to manage critical daily operations at the local level while leveraging the power and freedom of having transactional data, systems configuration and management hosted in the cloud.

Krispy Kreme conducted a thorough evaluation of leading POS Systems in the marketplace and selected the NCR Aloha POS System. “NCR is an information systems partner that not only has deep expertise within our industry, but also understands our unique culture,” said Nathan Mucher, vice president of information systems, Krispy Kreme. “This cloud-based support tool will enable us to remotely drive consistency and accuracy across all of our company-owned sites.” 

“Krispy Kreme is constantly focused on providing the highest quality products and services. With integrated point of sale (POS) and in shop production systems, the NCR Aloha solution will help Krispy Kreme maximize guest satisfaction and ensure its products meet the company’s high food-quality standards,” said Mark Reasor, vice president of company store operations, Krispy Kreme.

Krispy Kreme will implement the NCR Aloha system configuration and management tools to securely and remotely change menu items, run reports and support multiple locations from anywhere. The above-store reporting functionality will help key personnel at Krispy Kreme take the guesswork and time drain out of analyzing data and will give them improved visibility into store operations. 

“Restaurant managers, IT staff and executives want to be more productive, more profitable and make decisions on demand – at home, in the office or in the store,” said Andy Heyman, senior vice president, NCR Hospitality. “Our solution provides the freedom to go anywhere while staying connected to the operations and will enable Krispy Kreme to spend more time building meaningful relationships with its consumers.”

About NCR Corporation NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, entertainment, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Duluth, Georgia.

For more information on its restaurant inventory and labor management solutions, visit www.radiantsystems.com.

About Krispy Kreme Krispy Kreme is an international retailer of premium-quality sweet treats, including its signature Original Glazed® doughnut. Headquartered in Winston-Salem, N.C., the Company has offered the highest-quality doughnuts and great-tasting coffee since it was founded in 1937. Krispy Kreme is proud of its Fundraising program, which for decades has helped non-profit organizations raise millions of dollars in needed funds. Today, Krispy Kreme can be found in approximately 670 locations around the world and approximately 10,000 grocery, convenience and mass merchant stores in the U.S. Visit us at www.KrispyKreme.com.

NCR is a trademark of NCR Corporation in the United States and other countries.

News Media Contact 

Jessica LundbergNCR Corporation770.576.6509Jessica.lundberg@ncr.com

NCR and Bank of New Zealand win prestigious IT award for Predictive Services

Sunday April 29th 2012 08:00:00 PM

Unique ATM solution for Bank of New Zealand that helps anticipate ATM failures scores technology award hat trick for NCR

Duluth, Ga. - NCR Corporation (NYSE: NCR) and Bank of New Zealand have jointly won the highly coveted ‘Best ATM Installation and Management Project’ at the Asian Banker 2012 Technology Implementation Awards.

This is the third consecutive win for NCR and is particularly significant because the award category has only been won four times since the program began in 2006.

The achievement recognizes Bank of New Zealand’s world-first deployment by a financial institution of NCR Predictive Services, a unique technology that anticipates ATM failures before they occur and proactively schedules fixes to maximize uptime.

As a result, BNZ has reduced the downtime of its ATMs by a third and is now achieving network availability of nearly 99 percent, translating into an extra 20,000 hours of ATM uptime across the BNZ network.

Paul Johnson, BNZ channel manager, ATM and self-service, recognizes the value the technology has brought to the bank and to its customers. “NCR Predictive Services is one of the best innovations I’ve seen in the last fifteen years. It’s a game-changer. It has enabled BNZ to establish a strong competitive edge through a superior customer experience.”

More than 40 percent of alerts from BNZ’s ATM network are now predictive, meaning an engineer arrives to fix a fault before it has actually occurred. Previously ATMs would only send alerts after failure and it could be up to four hours before an engineer brought it back into service.

Steve Culhane, Asia Pacific vice president, NCR Services, said, “To win the Asian Banker IT award three years in a row is an incredible achievement and one NCR is very proud of. It recognises the strength and uniqueness of the technologies that have made NCR the undisputed leader in ATMs and financial self-service for more than quarter of a century.

“It is also testament to the innovative culture of BNZ and our other winning partners in Asia Pacific that have pioneered these technologies in order to serve their customers better.”

In previous years NCR won The Asian Banker’s ‘Best ATM Installation and Management Project’ award with:

2011: Westpac New Zealand for its unique ‘Smart ATM’, an NCR SelfServ™ ATM that accepts envelope-free deposits of cash, cheques and coins (and bulk deposit bags) in a single transaction.

2010: HDFC Bank (India) for its implementation of NCR APTRA™ eMarketing, a cross-channel marketing tool that delivers consistent, personalised promotions across the ATM, online, email and call centre channels.

About The Asian Banker The Asian Banker is the foremost provider of strategic business intelligence on the financial services industry in the Asia Pacific and Middle East regions. The organization has offices in Singapore, Kuala Lumpur, Beijing and Dubai as well as representatives in Shanghai, London and New York. With a business that revolves around publications, research services, training and forums, the organization is highly regarded in the financial services community for its incisive and independent commentaries on developments in the industry. The company’s website is www.theasianbanker.com

About NCR Corporation NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, entertainment, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Duluth, Georgia.

NCR is a trademark of NCR Corporation in the United States and other countries.

News Media Contact

Rakesh Aulaya NCR Corporation +91 – 22 – 6195 4583 (ph) rakesh.aulaya@ncr.com

NCR announces strong first-quarter results

Wednesday April 18th 2012 08:00:00 PM

Operational results ahead of expectations as previously disclosed Revenue growth of 18% compared to prior year period GAAP diluted EPS from continuing operations of $0.23 compared to $0.12 in the prior year period; non-GAAP diluted EPS from continuing operations(2) of $0.47, an increase of 42% from the prior year period Strong cash flow growth; operating cash flow of $89 million and free cash flow(3) of $48 million NCR raises full year 2012 guidance as previously disclosed

DULUTH, Georgia – NCR Corporation (NYSE: NCR) reported financial results today for the three months ended March 31, 2012. Reported revenue of $1.24 billion increased 18 percent from the first quarter of 2011. First-quarter revenues include a negative impact of 1 percent as a result of foreign currency translation.  NCR reported first-quarter income from continuing operations (attributable to NCR) of $38 million, or $0.23 per diluted share, compared to income from continuing operations (attributable to NCR) of $19 million, or $0.12 per diluted share, in the first quarter of 2011. Income from continuing operations in the first quarter of 2012 included $39 million ($28 million or $0.17 per diluted share, after-tax) of pension expense, $9 million ($6 million or $0.04 per diluted share, after tax) of acquisition related amortization of intangibles, $4 million ($3 million or $0.02 per diluted share, after tax) of acquisition related integration costs and a $3 million ($2 million or $0.01 per diluted share, after tax) impairment charge related to an investment. Income from continuing operations for the first quarter of 2011 included $51 million ($35 million or $0.22 per diluted share, after-tax) of pension expense, and $3 million ($2 million or $0.01 per diluted share, after-tax) of benefit from final settlement of a litigation matter. Excluding these items, non-GAAP income from continuing operations(2) in the first quarter of 2012 was $0.47 per diluted share compared to $0.33 in the prior year period.The results and cash flows related to the company’s Entertainment line of business have been classified as discontinued operations in each period, and in the guidance, included in this release.“Our strong first quarter results were driven by continued momentum in our Financial Services business, particularly among U.S. regional banks and in emerging markets worldwide,” said Bill Nuti, chairman and CEO of NCR. “This growth was supported by continued traction in our new Hospitality vertical, as-expected contributions from Retail Solutions, and continued penetration into emerging industry verticals.  NCR is driving profitable growth in and around its core businesses, with a focus on increasing the software and services component of our revenue mix.  Our excellent start to the year and continued good execution give us the confidence to raise our outlook for 2012.”

First-Quarter 2012 Operating Segment ResultsAs of January 1, 2012, the specialty retail business that was formerly part of the Hospitality and Specialty Retail segment is now included in the Retail Solutions segment, and the hospitality business that was formerly part of the Retail Solutions segment is now included in the Hospitality segment.  As a result, the former Hospitality and Specialty Retail segment has been renamed Hospitality.Financial ServicesNCR’s Financial Services segment generated first-quarter revenue of $694 million, an increase of 17 percent from the first quarter of 2011. The increase was driven primarily by growth in the Americas and Asia Middle East Africa (AMEA) theaters. The first-quarter year-over-year revenue comparison was negatively impacted by 2 percentage points of foreign currency translation.Operating income for Financial Services was $56 million in the first quarter of 2012 as compared to $47 million in the first quarter of 2011. This increase was driven by the impact of higher revenue, including an improved mix of software and services revenue coupled with lower service delivery costs.Retail Solutions The Retail Solutions segment generated revenue of $347 million in the first quarter of 2012, a decrease of 9 percent from the first quarter of 2011, on both an actual and a constant currency basis. The decrease resulted from declines in the Americas and Europe theaters and the impact from the movement of specialty retail and hospitality accounts between the Retail Solutions segment and the Hospitality segment, as described above.  Operating income for Retail Solutions was $2 million in the first quarter of 2012 as compared to $8 million in the first quarter of 2011.  The decrease was driven by the decline in revenues and the movement of accounts, as described above.Hospitality The Hospitality segment generated revenue of $113 million in the first quarter of 2012, driven largely by product volumes and services revenue in the Americas theater. Operating income for Hospitality was $19 million in the first quarter of 2012.  

Emerging IndustriesThe Emerging Industries segment generated first quarter revenue of $90 million, an increase of 5 percent. The increase was driven primarily from growth in the services business with our Telecom & Technology customers in the Americas and Europe theaters. The first quarter year-over-year revenue comparison included 1 percentage point of benefit from foreign currency translation.Operating income for Emerging Industries was $24 million in the first quarter of 2012 as compared to $16 million in the first quarter of 2011. This increase was primarily driven by an improved product and services mix and lower service delivery costs.First-Quarter 2012 Business HighlightsIn the first quarter of 2012, NCR continued the introduction and deployment of its self-service solutions across its core and emerging industries while continuing to expand its global services business. The following are NCR's first quarter business highlights. In the Financial Services segment, LegacyTexas Bank, a $1.5 billion, locally owned financial institution serving North Texas, agreed to install new NCR SelfServ™ ATMs with scalable deposit module to speed up deposit process time and deliver an enhanced experience to its customers. NCR will also help enhance the uptime and performance of the ATMs through its Total ATM Services package.NCR and Cardtronics, the world’s largest retail ATM owner, recently launched the smallest-ever SelfServ™ ATM. The SelfServ™ 14 offers a well-established cash dispenser with high availability while taking up just 0.27 square meters of floor space.  It also can run APTRA™ software, enabling customers to deploy a single software solution across their entire organization. Cardtronics has already purchased a significant number of NCR SelfServ™ 14 ATMS for deployment in various locations throughout the U.S.NCR also announced a strategic investment in uGenius Technology, LLC, a Utah-based pioneer in video banking solutions. During 2011, NCR and uGenius collaborated to build NCR APTRA™ Interactive Teller, the first ATM that lets consumers talk and bank with a live, remote teller. NCR APTRA™ Interactive Teller allows bank branches to stay open longer and offer more services to their customers. NCR is scheduled to begin installations at various financial institutions throughout the U.S., Canada, Australia, and other countries over the coming months.  Another customer, Dollar Bank, plans to introduce NCR APTRA™ Interactive Teller into its Pittsburgh locations in the near future.In addition, NCR reached a reseller agreement for its APTRA™ Cash Connect software with Glory, Ltd., one of the largest providers of cash handling devices in the world. Under the agreement, Glory will resell NCR APTRA™ Cash Connect as a software offering with its teller cash recycler hardware globally. NCR’s relationship with Glory makes APTRA™ Cash Connect accessible on more than 80 percent of the world’s teller automation installed base.In Retail Solutions, NCR continued to win business with its suite of point-of-sale technologies and suite of APTRA™ eMarketing solutions.NCR announced that Ahold USA, the U.S. division of Amsterdam-based Ahold, selected the NCR Advanced Marketing Solution to manage offers and promotions to customers. The software will be available to all of Ahold USA’s local retail divisions, which operate more than 750 supermarkets as Stop & Shop, Giant Foods of Landover, Giant Foods of Carlisle and Martin's regional brands. NCR will also provide consulting services to help Ahold USA manage the technology migration, in addition to ongoing software maintenance and support.Century 21, a discount designer department store chain, agreed to upgrade its digital signage software to the most current version of the NCR Netkey digital signage solution. The latest version of the NCR Netkey digital signage solution will provide Century 21 with the ability to improve the shopping experience for customers by delivering informative, rich multimedia content and enhancing the effectiveness and reach of its various marketing programs.NCR announced a new release of its NCR Advanced Store software that will help retailers bridge the gap between digital and physical channels and enhance their ability to market to consumers at the point-of-sale. The new release will help retailers quickly and cost-effectively power loyalty programs, create offers and drive cross-selling initiatives directly at the point-of-sale through native integration with the NCR Advanced Marketing Solution, NCR's promotions and offer management software. The unification of digital and physical channels will be further facilitated through technology integration with inventory management software from VendorNet Inc., which now provides retailers a cost-effective, out-of-the-box solution to link their e-commerce channels with store inventory, enabling consumers to buy products on-line and easily pick them up in physical store locations.In Hospitality, NCR secured additional client wins for its Aloha enterprise solution and hardware. NCR recently announced an agreement with the Green Bay Packers to implement NCR’s Quest venue management solution at Lambeau Field. The solution is designed to help the Packers increase speed of service with faster payment processing, consolidate operations across foodservice and retail, and build a foundation to better manage gift card and loyalty programs for season ticket holders. Approximately 425 wired, wireless and touchscreen point-of-sale terminals are scheduled to be installed throughout the stadium by the 2012-2013 season.   Envysion, Inc. announced the integration of its innovative Managed Video as a Service (MVaaS) platform with NCR’s Aloha Restaurant Guard, the leading exception reporting and theft deterrence tool for restaurant owners. The integration of these solutions enables restaurant owners to monitor cash handling and exception reports, identify trends and validate suspicious transactions identified by Restaurant Guard by viewing the video taken at the time of the transaction.In Emerging Industries, NCR announced it earned TL 9000 certification, an ISO Quality Management System certification designed specifically for the telecommunications industry. The certification was received following an audit by Bureau Veritas, a global leader in conformity assessment and certification services, who evaluated various aspects of NCR's global Services organization. The criteria reviewed included process documentation, corrective action and metric collection for specialized service functions, such as installation and engineering, as well as requirements to address communications between telecom network operators and suppliers. The TL 9000 certification recognizes NCR’s ability to provide services that help drive productivity gains and sustainable improvements for its global telecom customers.NCR’s services business continues to grow its global footprint. NCR Predictive Services, a unique managed service offer for assisted- and self-service technologies, is now available for NCR RealPOS™ point-of-sale terminals. Sainsbury’s, one of the U.K.’s largest retailers, has entered into a five-year managed services agreement through which  Sainsbury’s will deploy NCR Predictive Services on its point-of-sale and self-checkout lanes. NCR will also provide helpdesk and multivendor support across 1,000 stores and 23 depots through its Managed Services Retail Centre of Expertise. NCR Predictive Services is also being evaluated by a major U.S. grocer.First-Quarter 2012 Financial HighlightsIncome from operations was $49 million in the first quarter of 2012, which included $39 million of pension expense, $9 million of acquisition related amortization of intangibles, and $4 million of acquisition related integration costs. This compares to $20 million of income from operations in the first quarter of 2011, which included $51 million of pension expense. Excluding these items, non-GAAP income from operations(2) was $101 million in the first quarter of 2012 compared to $71 million in the first quarter of 2011.Net cash provided by operating activities was $89 million during the first quarter of 2012 compared to $49 million in the first quarter of 2011. Cash from operating activities in the first quarter of 2012 was positively impacted by improvement in operating results period over period.  Net capital expenditures of $31 million in the first quarter of 2012 increased slightly from the $25 million in the first quarter of 2011. Discontinued operations resulted in $10 million of cash outflow in the first quarter of 2012 compared to $20 million of cash outflow in the first quarter of 2011, largely a result of cash outflow from the Entertainment business.  Free cash flow (net cash from operations and discontinued operations, less capital expenditures for property, plant and equipment, and additions to capitalized software)(3) was $48 million in the first quarter of 2012, compared to $4 million in the first quarter of 2011.NCR contributed approximately $18 million to its international and executive pension plans in the first quarter of 2012 compared to $20 million in the first quarter of 2011. The Company expects to contribute approximately $215 million in aggregate to its international, executive, and US qualified pension plans in 2012. The net funded status of the company’s global pension plans was approximately $(1.3) billion as of December 31, 2011.Other expense, net was $11 million in the first quarter of 2012 compared to other income, net, of $6 million in the prior year period, mainly due to higher interest expense in the current period.Income tax benefit was $1 million in the first quarter of 2012 compared to income tax expense of $6 million in the first quarter of 2011. NCR ended the first quarter of 2012 with $414 million in cash and cash equivalents compared to a balance of $398 million as of December 31, 2011. As of March 31, 2012, NCR had a long term debt balance of $809 million compared to a long term debt balance of $852 million as of December 31, 2011.

2012 OutlookNCR expects full-year 2012 revenues to increase in the range of 11 to 13 percent on a constant currency basis compared with 2011, up from previous guidance of 7 to 9 percent growth.  NCR expects its full-year 2012 Income from Operations (GAAP) to be $366 million to $381 million, non-pension operating income (NPOI)(2) to be in the range of $570 to $585 million, GAAP diluted earnings per share to be $1.48 to $1.55 and non-GAAP diluted earnings per share(2) to be in the range of $2.40 to $2.47 per diluted share. The 2012 non-pension operating income (NPOI) and non-GAAP diluted EPS guidance excludes estimated pension expense of $165 million (approximately $119 million after-tax) compared with actual pension expense of $222 million ($155 million after-tax) in 2011 and amortization of intangibles from the Radiant acquisition of approximately $35 million ($24 million after tax). NCR expects approximately $40 million of Other Expense, net including interest expense in 2012 and its full-year 2012 effective income tax rate to be approximately 27 percent. The company expects second quarter 2012 non-pension operating income (NPOI)(2) to be in the range of $143 million to $148 million, compared to $116 million in the second quarter of 2011, and second quarter 2012 income from operations to be in the range of $95 million to $100 million, compared to $62 million in the second quarter of 2011.  The results related to the company’s Entertainment line of business have been classified as discontinued operations in each period, and in the guidance, in this release.  The prior 2012 revenue guidance of 7-9% included the Entertainment business in the 2011 comparative period.  The current 2012 revenue guidance of 11-13% excludes the Entertainment business in the 2011 comparative period.2012 First Quarter Earnings Conference CallA conference call is scheduled today at 4:30 p.m. (EST) to discuss the company’s 2012first quarter results and guidance for full-year 2012. Access to the conference call, as well as a replay of the call, is available on NCR’s Web site at http://investor.ncr.com/.  NCR’s web site (www.ncr.com) contains a significant amount of information about NCR, including financial and other information for investors (http://investor.ncr.com).  NCR encourages investors to visit its web site from time to time, as information is updated and new information is posted.Read the full release

About NCR CorporationNCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, entertainment, gaming and public sector organizations in more than 100 countries.  NCR (www.ncr.com) is headquartered in Duluth, Georgia.# # #NCR is a trademark of NCR Corporation in the United States and other countries.News Media ContactLou CasaleNCR Corporation212.589.8415lou.casale@ncr.comInvestor ContactGavin BellNCR Corporation212.589.8468gavin.bell@ncr.com

NCR solution partners secure global innovation awards

Wednesday April 18th 2012 08:00:00 PM

Banks, retailers and transport providers around the world increase customer service and productivity levels with innovative new service technologies from NCR Interact solution providersFLORIDA – NCR Corporation (NYSE: NCR) today announced the winners of the NCR Interact Global Partner Innovation Awards 2012, honoring the most innovative assisted- and self-service solutions that have been created and deployed by NCR’s solution partner community over the last year. These technologies are benefitting consumers by giving them quick and easy access to banking, shopping and transport ticketing services in the U.S, Romania, Chile and Tanzania. The winners are the:

Contactless travelcard top-up solution, designed by the Printec Group to run on NCR SelfServ ATMs in Romania. The solution increases top-up opportunities for consumers using MiFare Pay As You Go (PAYG) contactless travelcards on the metro, bus and tram network in Bucharest. On-the-go consumers can quickly check their travelcard balance using the touchpad on the ATM and add extra credit by depositing cash into the ATM or transferring money from their current account 24/7 and keep a tight control over their budgets. NCR SelfServ Checkouts with banknote recycling and take-away belts, deployed by North County Business Products (NCBP) at an independent grocery chain in the state of Illinois, U.S. Around 45 percent of customers are now opting to use the wider choice of compact self-checkouts in-store that enable them to complete their shopping quickly – particularly at peak times. NCBP has reduced the need for the retailer to replenish cash in-store by 75 percent thanks to the recycling technology in the self-checkouts, helping to reduce operational costs and increase security. Boutique bank branch with a self-service zone to make it easier for consumers to manage their money, help banks reduce wait times and free up staff to deal with complex enquiries, which was developed by SCI Tanzania for a major retail bank in Africa. The new branches feature NCR SelfServ 34 ATMs, giving consumers quick access to their cash; Teller Cash Recyclers, making it easier for consumers to deposit and withdraw cash over the counter; and SelfServ 60 kiosks, featuring nKiosk application software that enables consumers to pay bills, loan agreements and funds transfer. Easy bill payment solution, designed by ADEXUS, which enables consumers in Chile to keep tight control over their household budgets by quickly transferring funds from their current account to pay any type of utility or mobile phone bill using an NCR SelfServ 60 touchscreen kiosk. 

David Wilkinson, vice president of NCR global channel business, said, "2012 is providing to be a breakthrough year with the highest levels of innovation we’ve ever seen from our solution partners and the highest rates of adoption of self-service touchpoints by consumers around the world. These technologies are enabling businesses to boost customer service and productivity levels and the NCR Interact Global Partner community to achieve profitable growth.”

The winners were announced at Interact 2012, NCR’s second annual global partner conference in Orlando where over 300 partners from more than 80 countries gathered. NCR set up its NCR Interact Global Partner program just over six months ago and has seen its investment and focus deliver strong growth in partner engagement and business. The company sees further significant new business opportunities for its channel partners in 2012 as it makes an extended portfolio of ATM, mobile banking and kiosk hardware and software available via its channel partners for the first time. This is in addition to a new set of finance, asset management and end-of-life recovery packages from CSI Leasing.

About NCR CorporationNCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, entertainment, gaming and public sector organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Duluth, Georgia. # # #NCR is a trademark of NCR Corporation in the United States and other countries.News Media ContactHelen McInnes+44(0) 207 725 8253 +44(0)7748 761 041helen.mcinnes@ncr.com

Airports, airport retailers missing opportunities to serve, generate revenue from travelers

Wednesday April 18th 2012 08:00:00 PM

As airports seek to maximize non-aeronautical revenue, NCR four-country survey finds many travelers still unaware of, not shopping airport retail; travelers would welcome mobile offersDULUTH, Ga. – Airports and airport retailers looking to better serve and generate more revenue from today’s time-starved and mobile-enabled travelers are missing opportunities to do so, according to a survey of travelers in the United States, United Kingdom, France and Germany conducted by Opinion Research Corporation for NCR Corporation, a leader in airline and airport self-service, retail, wayfinding and mobile solutions.According to the survey, 23% of travelers in Germany, 30% in France, 34% in the United Kingdom and 35% in the United States said they find it difficult to find the stores, restaurants and other retail offerings at airports in the limited amount of time they have. Considering that over 1.5 billion people travel by air each year, these findings represent a huge amount of lost revenue potential from travelers who may have been interested in making purchases at an airport retailer, restaurant or service provider but feared getting lost or missing a flight because they weren’t sure where the outlets were located.Airports have seen an increase in non-aeronautical revenue in recent years and are increasingly looking to boost this revenue as airline consolidation and other factors cut the revenue airports can generate from airlines.  Expanding retail, restaurant and service operations and encouraging more travelers to shop while at the airport are key places airports are looking for these dollars.“This survey highlights the vast untapped potential airports still have to serve travelers who have the time and inclination to shop,” said Tyler Craig, vice president and general manager, NCR Travel.  “Airports today get nearly 50% of their revenue from non-aviation sources.  By employing some of the technologies used by today’s retailers such as mobile marketing and interactive, digital signage, airports can more effectively communicate with and make offers to travelers, boosting revenue while making their airports more welcoming, entertaining and user-friendly.”In France, Germany and the United Kingdom, 65%, 57% and 53%, respectively, of survey participants agreed that an alert on their mobile phone letting them know they should begin making their way to their gate and showing them the way would encourage them to shop more and alleviate their fear of missing a flight (this question was not asked in the U.S. survey).  Mobile solutions also have the potential to drive retail purchases at airport stores and restaurants, with 48% of travelers in Germany, 40% in the United States and 36% in both France and the United Kingdom listing “Retail or food discount coupons delivered to your mobile device or paper boarding pass” as the top incentive to shop more at airports.  Other technologies that might tempt travelers to shop more, according to the survey, include self-checkouts to speed retail transactions and endless aisle technology allowing shoppers to browse for and purchase merchandise not available in the airport store and having those items delivered to their homes following their trips.  The survey uncovered a large segment of completely untapped potential customers, with 21% of travelers in the United States, 18% in France, 15% in Germany and 12% in the United Kingdom responding that they never purchase anything at the airport.Food, beverages and reading material like books, magazines and newspapers are among the most popular items travelers in the four countries said they purchase at the airport.  In the United States, 73% of shoppers said they purchased food or drink at the airport, compared to 60% in the United Kingdom, 43% in Germany and only 23% in France.  In the United Kingdom, 65% of travelers said they purchased books, newspapers or magazines at the airport, compared to 63% of travelers in Germany, 53% in France and 48% in the United States.Among items surveyed, only between 2% and 4% of travelers in the four countries surveyed indicated they had purchased services like manicures, massage, haircuts or business lounge access at airports.“It’s not surprising that services should be so low on the list,” Craig continued, “since in many airports these services are newer offerings or offerings travelers may not know they can get at the airport.  For the retailers offering such services, there may be opportunities to boost consideration and use with mobile- or printed-boarding pass advertising or offers.  Airports may also consider wayfinding solutions as a way to direct travelers to these services to maximize revenue for the store owner and the airport.”NCR will be showcasing a variety of the company’s travel and transaction solutions to address travelers’, airport operators’ and retailers’ needs in the airport retail and self-service environment at the upcoming Passenger Terminal Expo (PTE) in Vienna, Austria from April 18 to 20.  NCR will be located in booth 4000.  For more information about these survey results, please email travel@ncr.com.The online surveys were conducted in March of 2012 in each country by ORC International for NCR.  Approximately 1,000 consumers were surveyed in each country.About NCR Corporation NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, entertainment, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Duluth, Georgia. Follow us on Twitter: @NCRCorporation, @careersatncrLike us on Facebook: http://www.facebook.com/ncrcorp Connect with us on LinkedIn: http://linkd.in/ncrgroup Watch us on YouTube: www.youtube.com/user/ncrcorporation# # #NCR is a trademark of NCR Corporation in the United States and other countries.News Media ContactMark ScottNCR Corporation678-808-7721 (ph)404-431-8733 (cell)Mark.Scott@ncr.com

Better service for travelers takes center stage at NCR Passenger Terminal EXPO 2012 display

Wednesday April 18th 2012 08:00:00 PM

NCR is presenting mobile, interactive and kiosk solutions that help airports and airlines improve services for passengers before and during journeyAUGSBURG/VIENNA –Airports and airlines face the challenge of coping with increasing passenger numbers while providing an adequate and up-to-date service. In addition to this, airports are looking for ways how to optimise the revenue of on-site retailers. At Passenger Terminal EXPO (18 to 20 April 2012), booth #4000, NCR Corporation is presenting products and services that offer a better and faster customer service in the lobby, terminal and gate areas of airports. The portfolio includes the next generation of mobile applications and kiosk systems for check-in, as well as modern cash management and interactive digital signage and wayfinding solutions. An NCR survey of passengers from four countries (Germany, France, Great Britain and the United States) found that around a third of those asked report they find it difficult to find the stores, restaurants and other shopping and business options available at airports in the limited time they have to make their flights.  In the United States, United Kingdom and Germany (the question was not asked in France), between 16% and 20% of travellers surveyed said they actually did or almost missed a flight because they were using airport shopping or dining options.  Travellers report that mobile alerts, interactive maps and self-checkout at airport retailers would help make their airport experience better and encourage them to buy more, as these tools speed up paying and shorten waiting times.In support of the findings from the survey, NCR is launching its interactive NCR Netkey Wayfinding at PTE that helps improve orientation in airports. The solution helps passengers of Dubai Airports, owner and operator of Dubai International Airport and Dubai World Central (DWC), find gates, flight information, shops and special offers in the three terminals of Dubai International Airport more easily. The solution also offers interactive access to additional useful information, such as hotel reservations and local places of interest. NCR will also demonstrate the NCR Mobile Pass, a solution that converts a smartphone into a boarding pass. With the Mobile Pass, NCR is expanding its Mobile Suite, enabling passengers to arrange their flight using an internet-enabled, mobile device: from booking and reservation to check-in, and now even to boarding at the gate. Airlines that offer their customers the NCR solution can improve customer service, shorten waiting times and make the entire check-in procedure more convenient and efficient.“Through improved service, airport operators can offer customers a pleasant airport experience,” says Tyler Craig, vice president and general manager at NCR Travel and Gaming.  “For this to happen, passengers need to be able to organise as much of their journey themselves as possible.  With the NCR mobile solutions, passengers are in a position to book, change and track their connections themselves using easy-to-use functions on their smartphones. Our self-service solutions, for example at the check-in, meet the requirements of airport operators and travellers.”In the Conference Panel Discussion ‘One platform, many advantages: why airports are adopting common-use technology’ Craig will be demonstrating how airports can react quickly to the changing needs of airlines, optimise the revenue of on-site retailers and improve conditions for travellers. The panel is held together with Paul Behan, Head of Passenger Experience at IATA, on 19 April at noon in the Conference Area, dark blue room.For more information about NCR’s travel solutions, please visit NCR at PTE booth 4000 during the show.About NCR Corporation NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, entertainment, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Duluth, Georgia. Follow us on Twitter: @NCRCorporation, @careersatncrLike us on Facebook: http://www.facebook.com/ncrcorp Connect with us on LinkedIn: http://linkd.in/ncrgroup Watch us on YouTube: www.youtube.com/user/ncrcorporation# # #NCR is a trademark of NCR Corporation in the United States and other countries.News Media ContactConstanze Ehrt      NCR GmbH      Ulmer Strasse 160      D-86156 Augsburg      Phone: +49 (0) 821 / 405-8090      Email: constanze.ehrt@ncr.com

NCR helps smaller banks increase customer service levels with expanded range of solutions

Wednesday April 18th 2012 08:00:00 PM

NCR offers hosted digital signage, kiosk and managed services solutions via its solution partners to help increase the competitiveness of community banks and credit unionsDULUTH, Ga. – NCR Corporation (NYSE: NCR) today launched an expanded suite of digital signage, kiosk and managed services that have been tailored to the community banks and credit union market. The solutions are being made available via NCR solution partners who are part of the NCR Interact Global Partner Program in select geographies. Smaller, regional banks are seeing significant demand from consumers for stronger competition and choice in the financial services market. They have an opportunity to increase their affinity with consumers by improving the security and availability of their self-service network and using digital merchandising technologies in their branches to promote products and services in a high impact way. NCR solution partners in North America, Middle East and Africa, South Asia Pacific and Latin America will be able to offer the NCR Netkey digital signage and touchscreen kiosk solution that enables banks to promote their latest products and services using high impact video and infographics and for consumers to check-in for appointments and complete application forms quickly.NCR is also offering three managed services to NCR solution partners in North America and Latin America – Incident Management, which automates the self-service ATM or touchscreen kiosk repair process; Software Patch Management, which ensures that critical software patches are deployed to ATMs; and Integrity Management, which provides day-zero protection against all known and unknown malware by preventing unauthorized code updates and execution. By outsourcing these tasks to NCR, banks can increase system uptime, functionality and security levels while minimizing costs. “We see significant opportunities for regional banks to grow their customer base with the right enabling technologies, which are now offered by NCR’s global network of solution partners,” said David Wilkinson, vice president of global channel sales, NCR. “We are pleased that we can bring a wider range of NCR’s solutions, which were previously only accessible to big banks, to help smaller players grow their businesses and delight their customers.”Already, CCS Intelisys, an IT and communications solution provider with a 20-year history in Honduras and Guatemala, has improved ATM availability at one of Honduras’ largest financial institutions, Banco Ficohsa, by using NCR Incident Management managed services.CCS Intelisys was one of the first partners around the world to offer NCR Incident Management, which automates the self-service repair process and previously was sold only to NCR direct financial customers. CCS Intelisys has been able to significantly improve Banco Ficohsa’s ATM availability by eight percentage points. “Incident Management was the ideal solution for Banco Ficohsa because of NCR’s expertise and best practices. No one else offers a solution like NCR’s Incident Management,” said Raul Montenegro, CCS Intelisys. “CCS started operations 20 years ago as an NCR distributor. As we’ve grown over the years, our relationship with NCR has grown as well. NCR is still one of the cornerstones of our operation.”About NCR CorporationNCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, entertainment, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Duluth, Georgia. NCR is a trademark of NCR Corporation in the United States and other countries.Follow us on Twitter: @NCRCorporation, @careersatncrLike us on Facebook: http://www.facebook.com/ncrcorp Connect with us on LinkedIn: http://linkd.in/ncrgroup Watch us on YouTube: www.youtube.com/user/ncrcorporation

News Media Contact:Helen McInnesNCR Corporation+44(0)207 725 8253 / +44(0)7748 761 041helen.mcinnes@ncr.comJeff DudashNCR Corporation919.435.6976jeff.dudash@ncr.com

NCR Corporation names Susan Somersille Johnson Vice President of Global Marketing

Sunday April 15th 2012 08:00:00 PM

Former Nokia executive to lead marketing initiatives of iconic brand

DULUTH, Ga. – NCR Corporation (NYSE: NCR) today announced that Susan Somersille Johnson has joined the company as vice president of Global Marketing.  In this role, she will oversee the company’s worldwide marketing, communications and business intelligence programs to drive increased awareness and consideration of NCR products and services. Johnson most recently served as Global Head of Operator Marketing for Nokia.

“Susan brings broad consumer marketing experience with some of the world’s most recognized companies. We are delighted to have her join us as we pursue continued growth in customers and market share,” said John Bruno, chief technology officer and executive vice president of NCR Corporation. “NCR is transforming the way consumers interact with business across multiple industries, from financial services and retail to travel and hospitality. We look forward to Susan’s expertise and leadership in leveraging the power of our brand in key markets around the world.”

While at Nokia, Johnson developed and deployed targeted initiatives that drove customer demand, setting record levels of performance for Nokia channel partners around the world. Prior to that, Johnson held leadership roles in a number of technology organizations, including Nuance Communications, Fujitsu and Apple.

“Today’s consumers demand higher levels of speed, ease, personalization and convenience in all of their transactions with business. NCR enables over 300 million interactions between consumers and businesses every day and is well positioned to shape the consumer experience for this generation and beyond,” said Johnson. “NCR is one of the most highly regarded brands in the world and I look forward to contributing to its 128-year tradition of disruptive innovation, leadership and service.” 

Johnson holds a BS degree in Engineering Sciences from Harvard University (cross-registered at MIT) and an MBA in Finance from The Wharton School.

About NCR CorporationNCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, entertainment, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Duluth, Georgia. NCR is a trademark of NCR Corporation in the United States and other countries.

NCR is a trademark of NCR Corporation in the United States and other countries.

News Media Contact 

Mark ScottNCR Corporation678-808-7721 (ph)404-431-8733 (cell)Mark.Scott@ncr.com

Bank of New Zealand reduces ATM downtime by a third with NCR Predictive Services

Tuesday April 10th 2012 08:00:00 PM

Bank serves customers an extra 20,000 hours each year and pushes availability towards 99 percent to deliver a better brand experience

DULUTH, Ga. – NCR Corporation (NYSE: NCR) today announced that Bank of New Zealand (BNZ), one of the largest banks in New Zealand, has deployed NCR Predictive Services, a unique solution that predicts failures before they occur, across its ATM network.

Designed for self-service technologies such as ATMs and retail self-checkouts, the solution has enabled BNZ to reduce the downtime of its ATMs by a third. Across its more than 450 ATM fleet, that equates to serving customers for an extra 20,000 hours each year.

Paul Johnson, channel manager, ATM and self-service, Bank of New Zealand, said, “With NCR Predictive Services, BNZ is nudging 99 percent availability, a figure beyond what is widely accepted in the ATM industry as ‘world class’.

“That has enabled us to deliver a better service to our customers for a lower cost, while working to deliver the highest levels of service and convenience of any self-service network in New Zealand.”

Via a software agent on each device, NCR Predictive Services collects more than ten times the typical amount of operational data from the network, including from individual components within each ATM, such as the card reader, receipt printer and cash dispenser.

Detailed error messages from these components, which go unseen in traditional ‘break/fix’ maintenance offerings, identify that a problem is likely to occur. This enables preventive action to be taken before the fault puts the machine out of service.   The precise, component-level diagnosis also means that engineers are dispatched with the right parts and tools so problems are nearly always fixed first time, reducing downtime still further.

Johnson explained that, before NCR Predictive Services was deployed, every ATM that a second-line engineer was dispatched to would be out of service when the engineer arrived.  “Depending on the location and the type of problem, an ATM might have been down for hours, creating a negative brand experience for maybe hundreds of our customers who would have been denied their transactions.

“Now, in about 40 percent of cases, the ATM is still up and running when the engineer arrives.”  That has improved the BNZ brand experience, making it easier to attract, engage and cross-sell to customers through its ATMs.

Chris Askew, senior vice president, NCR Services, said, “The promise of consumer self-service is to enable a successful interaction every time. NCR Predictive Services is helping BNZ delight its customers with a positive, predictable experience for consumers whenever they need self-service banking.”

Paul Johnson said, “NCR Predictive Services is one of the best innovations I’ve seen in the last fifteen years. It’s a game changer. By gaining greater visibility of our self-service channel, we have established a strong competitive edge through a superior customer experience.”

NCR Predictive Services is deployed in thousands of self-checkout lanes and ATMs around the world, helping companies maximize the availability of critical, customer-facing technologies and enhance the consumer experience.

About Bank of New ZealandBank of New Zealand (BNZ) is one of New Zealand’s largest banks and has been operating continuously since its first office was opened in Auckland in 1861. Today it operates as a subsidiary of National Australia Bank and employs over 5,000 people in New Zealand. With over 170 stores and a network of more than 450 ATMs, BNZ offers a full range of financial services to almost a million customers. 

About NCR CorporationNCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, entertainment, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Duluth, Georgia.

NCR is a trademark of NCR Corporation in the United States and other countries.

News Media Contact

Jeff DudashNCR Corporation919.435.6976jeff.dudash@ncr.com

Ward/Kraft licenses NCR’s two-sided label IP

Wednesday April 4th 2012 08:00:00 PM

Simultaneous printing on both sides of the label reduces costs and improves operations

DULUTH, Georgia – Ward/Kraft, Inc., a national leader in manufacturing business forms, labels, plastic cards and other commercial materials, has signed an agreement to license two-sided thermal label intellectual property (IP) from NCR Corporation (NYSE: NCR). This license will allow Ward/Kraft to manufacture 2STTM label material as part of its label production process.  “We see great operational value in the use of two-sided thermal labels in the manufacturing and shipping process, making NCR’s innovation in this area a great opportunity for our customers,” said Mark Tucker, president, Ward/Kraft. “2ST products are rapidly growing and we feel confident that the opportunity to manufacture the raw material within the converting process will allow us to offer more advantages to our customers and accelerate that growth even more.”NCR’s 2ST two-sided printing technology improves the efficiency of the direct thermal printing process by allowing simultaneous printing on both the front and back side of a label or other media. 2ST labeling improves operational throughput which reduces operating costs and environmental impact. “NCR has already integrated 2ST labels into our own manufacturing and shipping process, and we’ve seen operational cost reductions of more than 30 percent,” said Eddie Noel, senior vice president and general manager, NCR Consumables. “By licensing 2ST label technology to a market leader such as Ward/Kraft, businesses will be able to realize similar benefits in their shipping operations.”NCR is offering commercially attractive IP licensing terms to printer manufacturers and other businesses interested in its two-sided thermal printing technology. Leading printer manufacturers such as ToshibaTec and Sato currently offer 2ST label printers. For more information on NCR’s licensing program, contact the company at two.sided@ncr.com.NCR’s 2ST two-sided printing technology is being used on receipts and other. Some of the applications include retail point-of-sale receipts incorporating return policies or customer satisfaction surveys, deposited check images on bank ATM receipts, special offers on gasoline pump receipts, and airline dual purpose boarding pass / receipt documents.About Ward/Kraft Inc.Ward/Kraft is family owned with headquarters in Fort Scott, Kansas. They have manufactured printed products for the trade only since 1972. Ward/Kraft has the most diverse product offering in the industry. For more information please contact Ward/Kraft at 800-821-4021 or info@wardkraft.com. About NCR Corporation NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, entertainment, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Duluth, Georgia.Follow us on Twitter: @NCRCorporation, @careersatncrLike us on Facebook: http://www.facebook.com/ncrcorp Connect with us on LinkedIn: http://linkd.in/ncrgroup Watch us on YouTube: www.youtube.com/user/ncrcorporation# # #NCR is a trademark of NCR Corporation in the United States and other countries. News Media ContactJeff DudashNCR Corporation919.435.6976jeff.dudash@ncr.com

NCR Named a Technology Association of Georgia Top Innovative Technology Company

Monday April 2nd 2012 08:00:00 PM

Top 40 Companies to be Honored for Innovation and Contributions to Georgia’s Technology Community

Duluth, Ga. – The Technology Association of Georgia (TAG), the state’s leading association dedicated to the promotion and economic advancement of Georgia’s technology industry, announced NCR Corporation (NYSE : NCR) as one of its Top Innovative Technology Companies in Georgia.  TAG recognized this prestigious group at the 2012 Georgia Technology Summit (GTS) on March 28, 2012, at the Cobb Galleria Centre.TAG’s Top 40 Awards recognize Georgia-based companies for their innovation, financial impact and their efforts at spreading awareness of Georgia’s technology initiatives throughout the United States and globally.“The Top 40 companies are shining examples of what makes Georgia a hotbed for innovation in technology,” said Tino Mantella, president & CEO of TAG.  “Georgia is home to more than 13,000 technology companies, so we applaud the 2012 Top 40 finalists for standing out as leaders in innovation and in Georgia’s technology community.  These are the types of companies that will help Georgia become recognized as one of the top states in the nation for technology.”“This year we had a 30% increase in the number of applications over the past few years.  We were very impressed by the quality and breadth of technology companies that applied,” said Dennis Zakas, a partner and founder of Zakas & Leonard, LLP, Chair of Group Office Buys, LLC, and chairperson of the Top 40 Selection Committee.  “It was very difficult to choose the Top 40 because of the large number of deserving companies.  We expect great things from our winners.”NCR was recognized for disruptive, self service technology innovations for the petroleum and convenience store space as well as for hospitality providers.  “We are proud of the innovative NCR teams that are creating brilliant new products right here in Georgia,” said NCR Hosted Solutions CTO Mike Finley.  “This TAG award recognizes our growing development center for mobility and cloud applications.  This award reaffirms NCR’s leadership in how businesses and their customers connect, interact and transact business.” For more information about the Top 40 awards and the Georgia Technology Summit, visit http://www.tagonline.org/georgia-technology-summit.php.  Follow the conversation on Twitter through #GTS2012.  About The Technology Association of Georgia (TAG)

The Technology Association of Georgia (TAG) is the leading technology industry association in the state, serving more than 15,000 members and hosting over 200 events each year. TAG serves as an umbrella organization for 30 industry societies, each of which provides rich content for TAG constituents. TAG’s mission is to educate, promote, influence and unite Georgia’s technology community to foster an innovative and connected marketplace that stimulates and enhances a tech-based economy. The association provides members with access to networking and educational programs; recognizes and promotes Georgia’s technology leaders and companies; and advocates for legislative action that enhances the state’s economic climate for technology. Additionally, the TAG Education Collaborative (TAG’s charitable arm) focuses on helping science, technology, engineering and math (STEM) education initiatives thrive. For more information visit the TAG website at www.tagonline.org or TAG’s community website at www.TAGthink.com. To learn about the TAG-Ed Collaborative visit http://www.tagedonline.org/. About NCR Corporation NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, entertainment, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Duluth, Georgia. Follow us on Twitter: @NCRCorporation, @careersatncrLike us on Facebook: http://www.facebook.com/ncrcorp Connect with us on LinkedIn: http://linkd.in/ncrgroup Watch us on YouTube: www.youtube.com/user/ncrcorporation# # #NCR is a trademark of NCR Corporation in the United States and other countries.News Media ContactMark ScottNCR Corporation678-808-7721 (ph)404-431-8733 (cell)Mark.Scott@ncr.comTechnology Association of GeorgiaBecky BiggsBecky@tagonline.org(404) 920-2008

NCR begins U.S. installations of APTRA Interactive Teller

Sunday March 25th 2012 08:00:00 PM

Sussex County Federal Credit Union uses live, remote tellers over ATMs to provide better service to its members

Duluth, Ga. – NCR Corporation (NYSE: NCR) began installations of its virtual teller ATMs, APTRA Interactive Teller, at Sussex County Federal Credit Unions during the week of March 19, beginning the proliferation of NCR’s new technology designed to revolutionize the delivery of personal banking services.

NCR will begin additional installations at other financial institutions throughout the U.S., Canada, Australia and other countries during the next three months. APTRA Interactive Teller helps financial institutions resize their business model for delivering the traditional branch banking experience. APTRA Interactive Teller gives cost-effective options for reducing customer wait times during busy periods of the day and staying open for business longer – such as during evenings and on weekends.

Sussex County Federal Credit Union (FCU) serves more than 18,000 members throughout Delaware. In 2011, Sussex County FCU installed personal teller machines equipped with early version uGenius video teller technology. The resulting efficiencies prompted Sussex County FCU to expand their delivery strategy across their ATM network, using NCR APTRA Interactive Teller ATM solution to facilitate. With APTRA Interactive Teller, customers at the ATM now have the choice of either self-service or a highly interactive, live audio and visual experience with a centrally based teller who can drive multiple transactions for them using remote processing technology, enabled by NCR’s multi-function ATM capability.

“We’ve been able to serve members faster during busy times using the kiosk experience, and its received increasingly heavy transaction volumes,” said Pamela Fleuette, CEO, Sussex County FCU. “By working with NCR to deploy APTRA Interactive Teller ATMs, we can move that virtual teller experience outside the doors of the branch, which will let us offer the service after hours and not just when the branch is open.”

The efficiency and security created through the centralization of tellers enables financial institutions to transform their branch locations into more effective service and sales environments. APTRA Interactive Teller lets financial institutions offer access to teller services during non-traditional banking hours, build new small-footprint branches, and provide full teller services in areas not served by branches, all while taking advantage of the advanced features of NCR ATMs such as intelligent deposit, bill pay and new account and loan initiation.

“As branch transactions decline, financial institutions must find ways to continue to provide personal service at a lower cost,” said Nicole Sturgill, research director, Tower Group. “Teller centralization enables cost reduction while also expanding service hours, a winning combination for both financial institutions and customers.”

NCR introduced APTRA Interactive Teller in 2011, in partnership with uGenius Technologies – a Utah-based pioneer in video banking solutions.

“Every financial institution is looking closely at how to redefine their branch experience. They want their branches to better differentiate themselves, enhance their brands, and offer enhanced services to their customers and members,” said Michael O’Laughlin, senior vice president, NCR Financial Services. “NCR knows that technology can help banks and credit unions rethink the branch banking experience. APTRA Interactive Teller puts a human touch to technology, mixing efficiency with ease-of-use to help branch transformation become reality.”

About NCR CorporationNCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, entertainment, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Duluth, Georgia.

NCR is a trademark of NCR Corporation in the United States and other countries.

News Media Contact

Jeff Dudash NCR Corporation 919.435.6976 jeff.dudash@ncr.com

NCR brings Total Branch Services to Europe

Sunday March 25th 2012 08:00:00 PM

Financial institutions can simplify their operations and reduce cost through a single service provider for all branch technology support

Duluth, Ga. – NCR Corporation (NYSE: NCR) today introduced a new services offer for European financial institutions that consolidates support for all branch technology under one provider. Through NCR Total Branch services, financial institutions can turn to NCR as a single contact for the maintenance and repair of all multi-vendor technology found within a branch, including ATMs, personal computers, kiosks, voice and data networks, wireless and fixed networks, and printers. By relying on NCR for all technology services instead of multiple providers, financial institutions can reduce costs and simplify operations.

On-site NCR technicians and local-language help desk agents can support thousands of devices from hundreds of technology manufacturers, as well as branch networks in a single country or across the region. NCR’s Total Branch Services offers the broadest set of solution coverage in the industry, and financial institutions consolidating their service providers typically see savings of 10-15 percent.

The trend for European businesses to consider alternative support partners is highlighted in a December 2011 Gartner report, "Competitive Landscape: Integrated Infrastructure Support Providers, Western Europe" by Rob Addy. The report states, "Gartner user surveys show that the use of alternative providers for hardware support and maintenance continues to gain widespread acceptance and is now being actively considered by many organizations that previously preferred to have support provided by the OEMs." The report also states, “End-user organizations are actively pushing for consolidated support contracts to realize cost savings, reduce contract management overhead and simplify operational processes by having a single source of maintenance.”

“Financial institutions are under significant pressure to deliver exceptional customer experience while maintaining operational efficiency,” said Chris Askew, senior vice president, NCR Services. “NCR Total Branch services provide banks with a proven single, strategic partner to manage their branch infrastructure while keeping their business up and running so that branch staff can focus on customers.”

NCR provides managed services for more than 65,000 ATMs worldwide, and is one of the top 10 global outsourcing services providers, according to the International Association of Outsourcing Professionals (IAOP).

NCR provides value added services to 19 of the world’s top 20 banks, 17 of the top 20 retailers, seven of the top 10 telecom firms and four of the top five airlines.

About NCR Corporation NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, entertainment, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Duluth, Georgia. 

NCR is a trademark of NCR Corporation in the United States and other countries. 

News Media Contact

Jeff Dudash NCR Corporation 919.435.6976 jeff.dudash@ncr.com

NCR expands innovative Total Store services in Europe

Sunday March 18th 2012 08:00:00 PM

Strategic service uses dedicated retail expertise to meet demand for simplified technology management that reduces cost and improves the customer experience

DULUTH, Ga. – NCR Corporation (NYSE: NCR) today launched its NCR Total Store service for Europe, offering retailers a single strategic service provider to manage their multi-vendor, multi-location, store infrastructure.  Already available in North America and in select deployments with European retailers including Sainsbury’s and Fendi, the services leverage NCR’s unique combination of retail expertise, technology, infrastructure and processes to reduce downtime, improve in-store experience for shoppers and enable focus on store sales. 

NCR will expand its Total Store services in Europe through its dedicated European Managed Services Retail Centre of Expertise, proactive analysis, remote monitoring and resolution, asset and software management, repair, and 24/7 help desk support in multiple languages. 

The program manages thousands of devices from hundreds of technology manufacturers including checkout systems, servers, printers and peripherals, voice and data networks, wireless and fixed network, PCs, laptops and informational and transaction-enabled kiosks.

NCR can support multiple stores in one country and infrastructure across the region and globally. For example, Italy-based fashion retailer Fendi has just signed up for the service in their 200 stores worldwide.  NCR is also providing helpdesk and multi-vendor support across 1,000 grocery and convenience stores in the UK for Sainsbury’s, which has experienced more devices working in stores at peak times. Retailers using NCR Total Store in North America have seen an average 10 percent reduction in costs by reducing from five vendors and moving to NCR Total Store services.

“Retail CIO’s in Europe are under increasing pressure to deliver greater operational efficiencies in managing store technology and the seamless experience across channels that today’s digitally-enabled shoppers expect,” said Chris Askew, senior vice president, NCR Services. “NCR Total Store services provides retailers with a proven single, strategic partner to manage their retail infrastructure while delighting their customers.”

“These services will help us simplify our IT network, advance our converged channel technology initiatives, such as in-store Wi-Fi, and provide an exceptional shopping experience to our customers,” said Francesco Mannaioli, senior IT manager, Fendi. “Our associates will spend less time worrying about system outages or who to call when we do need maintenance or repairs, and more time focused on delivering a premier shopping experience to our customers.”

About NCR Corporation NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, entertainment, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Duluth, Georgia.

NCR is a trademark of NCR Corporation in the United States and other countries.

News Media Contact

Mark Scott NCR Corporation 678-808-7721 (ph) 404-431-8733 (cell) Mark.Scott@ncr.com 

NCR adds another key teller automation technology leader to its software reseller program

Wednesday March 14th 2012 08:00:00 PM

Feature-rich NCR APTRA™ software gives Glory stronger solution in the teller cash recycler market

DULUTH, Georgia – NCR Corporation (NYSE: NCR) today announced a reseller agreement for its APTRA Cash Connect software with Glory, Ltd., one of the largest providers of cash handling devices in the world. Glory will resell NCR APTRA Cash Connect as a software offering with its teller cash recycler (TCR) hardware globally. APTRA Cash Connect is run by more than 700 financial institutions in more than 40 countries, making it the most installed teller automation software in the world.

As an extension of NCR’s commitment to multi-vendor software, this new relationship with Glory makes APTRA Cash Connect accessible on more than 80 percent of the world’s teller automation installed base.

APTRA Cash Connect helps financial institutions and employees use, monitor and integrate multi-vendor teller automation units, such as TCRs. By increasing the ease-of-use of TCRs, financial institutions can help their tellers free up higher quality time with customers, improving their branch experience. 

“NCR software plays a pivotal and leading role in the management and operation of branch transformation technology in financial institutions around the globe,” said Michael O’Laughlin, senior vice president, NCR Financial Services. “Through this extension of our relationship with Glory, even more financial institutions will be able to experience our intuitive and easy-to-use teller automation software. Glory has a robust and extensive customer base and we look forward to working closely with them on bringing this combined offer to market.”

NCR APTRA Cash Connect is now certified to work on various Glory TCR models. Glory currency recycling machines enable banks and other financial institutions to efficiently and automatically recycle cash at the branch. Tedious machine replenishment and emptying is minimized due to the internal currency recycling system where deposited notes are immediately available for withdrawals, and now can be powered by APTRA Cash Connect.

“Glory is pleased to be certified to work with NCR so that we can provide Glory TCRs to existing APTRA Cash Connect customers, as well as financial institutions that are looking for a complete TCR hardware and software solution,” said Toshi Yoshinari, European marketing manager, Glory. “Customers all over the world can rely on Glory and NCR’s solutions to improve teller cash handling experiences, thanks to the knowledge we have obtained from our long history as cash handling machine providers.”

According to NCR data, financial institutions can cut cash transaction times by an average of 30 seconds for withdrawals and two minutes for deposits by using TCRs and APTRA Cash Connect. With this saved time at each and every transaction, branch staff time can concentrate on higher value activities such as lead generation, cross-selling and up-selling, and improving customer service by reducing the amount of time spent in line.

About NCR CorporationNCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, entertainment, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Duluth, Georgia.

NCR is a trademark of NCR Corporation in the United States and other countries.

News Media Contact 

Jeff DudashNCR Corporation919.435.6976jeff.dudash@ncr.com

NCR launches converged retailing marketing platform to help consumers cope with offer overload

Monday March 12th 2012 08:00:00 PM

Integrated enterprise software enables retailers to demonstrate the real-time relevance of their products to individual shoppers through trust-based data sharing relationships

LONDON – NCR Corporation (NYSE: NCR) today launched an integrated suite of marketing solutions that provides retailers with a converged retailing platform to deliver highly personalized promotions and shopping experiences across a seamless combination of physical and digital store channels at the Retail Business Technology Expo, in London on March 13-14, on stand #850.

The enterprise software platform includes Retail Transaction Services (RTS) 1.1, NCR Advanced Marketing Solution (AMS) and Enterprise Preference Management (EPM) software, and enables retailers to easily integrate and implement these three solutions to design and deliver promotions that can be truly personalised for shoppers.

This means retailers can now establish trust-based data sharing relationships with individual consumers and demonstrate the real-time relevance of promoted products to boost sales and loyalty levels as part of a converged retailing strategy. NCR AMS can create and deliver offers, based on the shopper’s basket size, item mix, loss leaders or other parameters, across a choice of email, online, coupon-to-card, mobile, point- of-sale (POS) and direct mail channels.

Retailers can use NCR RTS 1.1 sales transaction services to manage price update, product look-up, sales and returns processes consistently across all online, mobile and bricks-and-mortar touch points. This gives retailers a single view of consumers’ shopping history, making it easier for them to run “click and collect” and online returns services in-store, while minimizing the risk of fraud and increasing stock management efficiencies. <!--[endif]-->

NCR Enterprise Preference Manager provides a comprehensive and flexible “voice of customer” data management solution. It enables retailers to dynamically create, deliver and manage customer preferences across channels, while reducing operations and IT support.  When integrated with NCR AMS, customer preferences can also be leveraged to create, disseminate and manage targeted offers, promotions and programs.

A universal engine within RTS 1.1 enables fast, simple integration of all three solutions, so that retailers can deliver a true converged retailing strategy without the complexity and costs involved in building a platform with other solutions.    

“Consumers today feel deluged by a range of coupons, ads, emails and direct mail drops on a daily basis,” commented Stuart Henderson, NCR’s director of retail for Northern Europe. “They want to be able to opt-in to receive offers and information on products that they feel are relevant to them via the channels that they find most convenient and to cut through all this noise.”

“NCR’s solutions give consumers back the control that they need and represent a radical departure from retailers’ existing ‘target segment’ approaches to marketing.” Henderson added, “In the future, there will be no such thing as ‘information overload’ for consumers, just ‘filter failure’ if retailers do not keep pace with their communication and product preferences in this way.” Retailers have traditionally used predictive algorithms to target consumers with promotional offers, based on their demographic profile and previous purchases. As this approach is purely statistical it can never translate to the personal and only typically results in single digit response rates. NCR’s new approach to marketing helps retailers overcome the challenge of information logistics – of getting exactly the right bits of information to and from exactly the right people in the right form at the right time to boost sales. 

About NCR CorporationNCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, entertainment, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Duluth, Georgia.

NCR is a trademark of NCR Corporation in the United States and other countries.

News Media Contact

Helen McInnes+44 (0) 7748 761 041helen.mcinnes@ncr.com

LegacyTexas Bank turns to NCR for all its ATM and services needs

Tuesday March 6th 2012 07:00:00 PM

NCR’s Total ATM Services will help bank deliver a better brand of banking services to customers in North Texas

DULUTH, Georgia – LegacyTexas Bank, a $1.5 billion, locally owned financial institution serving North Texas, will turn to NCR Corporation (NYSE: NCR) to deliver a better ATM experience for its customers. At nearly 20 locations, LegacyTexas will install new NCR SelfServ ATMs with scalable deposit module, which makes the deposit process twice as fast. NCR will ensure optimal uptime and performance of the ATMs through its Total ATM Services package.

NCR Total ATM Services provides a single point of accountability for ATM network availability. NCR supports the network from both an operational and a management perspective by supplying a suite of services that constantly monitors the network, proactively fixes issues before outages occur, and protects the ATM environment by deploying critical security patches and providing zero-day protection against unwanted threats. As part of these services, NCR provides customers with complete visibility into the status of ATMs in the network and service activities being performed by NCR.

“LegacyTexas Bank prides itself in listening to and focusing on our customers. By turning to NCR for our ATM maintenance and management, we can apply more of our resources to our customers. Meanwhile, we know that we can trust NCR to deliver a great experience at the ATM, so that our customers can trust and rely on that channel for their banking needs,” said Lea Ann Capel, executive vice president and COO, LegacyTexas Bank.

With NCR managing the day-to-day operations of the 26 ATMs in LegacyTexas’ fleet, the bank can focus on core business imperatives of driving revenue, improving profitability and enhancing customer satisfaction. As an added benefit, the bank will be able to leverage a service that is scalable to meet core business demands as they evolve over time.

“NCR Total ATM Services was created specifically to address the needs of regional and community banks and credit unions by providing an end-to-end solution that helps them manage cost, enhance the banking experience and improve customer satisfaction,” said Chris Askew, senior vice president, NCR Services. “Financial institutions want to focus on what they do best: customer service. By turning to NCR for care of their ATM channel, they can focus on delighting their customers while driving profitable growth.”

NCR SelfServ ATMs have been purchased by financial institutions in more than 110 countries around the world. NCR has been the global market share leader in ATMs since 1986 — 25 consecutive years.(1) NCR provides managed services for more than 65,000 ATMs worldwide, and is one of the top 10 global outsourcing services providers, according to the International Association of Outsourcing Professionals (IAOP). 

About NCR CorporationNCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, entertainment, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Duluth, Georgia.

NCR is a trademark of NCR Corporation in the United States and other countries.

News Media Contact 

Jeff DudashNCR Corporation919.435.6976jeff.dudash@ncr.com

Notes: 

(1)  Based on research from Retail Banking Research (RBR) and NCR internal data.

NCR introduces its smallest SelfServ™ ATM ever

Tuesday February 28th 2012 07:00:00 PM

Designed in conjunction with Cardtronics specifically for off-premise banking locations, the NCR SelfServ 14 offers high availability and very low total cost of ownership

Duluth, Ga. – NCR Corporation (NYSE: NCR) today launched its smallest-ever SelfServ ATM, bringing a low total cost of ownership and high availability to off-premise banking. Working in partnership with Cardtronics – the world's largest retail ATM owner – NCR designed the SelfServ 14 to offer a proven cash dispenser with high availability while taking up just 0.27 square meters of floor space. Cardtronics has already purchased a significant number of NCR SelfServ 14 ATMs for deployment in various locations within the U.S.

The SelfServ 14 can run APTRA software, enabling customers to deploy a single software solution across their entire estate. From the smallest off-premise cash dispenser up to the most sophisticated multifunction ATM, the APTRA suite of applications and management tools enables easy integration and network management.

The SelfServ 14 is being made available through NCR’s direct and indirect channels on a global basis. According to London-based RBR, 49.5 percent of global ATMs are located off site.

“With market leadership positions in both retail ATM placements and associated financial institution branding, Cardtronics was uniquely qualified to provide NCR with meaningful marketplace feedback as it worked to pack the features of larger SelfServ ATMs into a more compact and affordable model for off-premise deployments,” said Rick Updyke, president, Cardtronics U.S. business group. “The NCR SelfServ 14 retains upscale functionalities such as screen advertising, enabling Cardtronics to deliver its value proposition to a wider audience of merchants.”

The NCR SelfServ 14 features the same consumer-friendly look and feel as NCR’s SelfServ 16 and its modular design helps make servicing easy. It features up to three 2,000 note cassettes, a proven NCR spray dispenser, a UL291 Level 1 construction materials vault and a 10” color TFT LCD display.

Consumers will only use ATMs if they can be seen, so visibility is key. By adding the option of a large 18” back-lit topper, deployers can maximize consumer attraction, generate greater footfall and increase transaction volumes. The addition of NCR APTRA software, powered by an Intel Core processor, ensures the NCR SelfServ 14 can comfortably run a range of software-driven value-added transactions, such as on screen advertizing and full motion graphics, enabling deployers to generate more revenue while delivering an enhanced consumer experience.  

“Financial institutions and ATM deployers face different business models and different needs from their ATM solutions. But one thing that runs constant is the customer experience. Consumers expect an ATM experience that is up and running, and easy to use,” said Michael O’Laughlin, senior vice president, NCR Financial Services. “The NCR SelfServ 14 gives financial institutions and deployers a smaller, more cost-efficient ATM solution to complement NCR’s more feature-rich ATM offers.”

Launched in 2008, NCR SelfServ ATMs have been purchased by more than 1,300 financial institutions in more than 130 countries around the world, making it the most successful ATM launch in the company’s history. NCR has led the world in ATM shipments for 25 consecutive years(1).

About Cardtronics (NASDAQ: CATM)Making ATM cash access convenient where people shop, work and live their lives, Cardtronics is at the convergence of retailers, financial institutions, prepaid card programs and the customers they share. Cardtronics owns/operates more than 52,900 retail ATMs in U.S. and international locales. Whether Cardtronics is driving foot traffic for America’s most relevant retailers, enhancing ATM brand presence for card issuers or expanding card holders’ surcharge-free cash access on the local, national or global scene, Cardtronics is convenient access to cash, when and where consumers need it. Cardtronics is where cash meets commerce. 

About NCR Corporation NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, entertainment, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Duluth, Georgia.

NCR is a trademark of NCR Corporation in the United States and other countries.

News Media Contact

Jeff DudashNCR Corporation919.435.6976jeff.dudash@ncr.com 

Nick PappathopoulosCardtronics832-308-4396npappathopoulos@cardtronics.com 

Notes 

 (1)       According to London-based Retail Banking Research (RBR) and NCR internal data